Privacy policy

Who we are

Vivid Early Learning provides therapy, Specialist Educator support and dietetics for young children and families in Newcastle and the Hunter, NSW. In this policy, “we”, “us” and “Vivid” means Vivid Early Learning.

We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Health information is handled with extra care.

What we collect

When you use our enquiry or enrolment forms we collect what you choose to give us, such as:

• your name, phone number and email address
• your child’s first name and age
• the supports you are interested in, preferred days and tour preferences
• anything you write in the message box

We also receive basic technical information when you visit, such as your browser type, pages viewed and approximate location, through standard website hosting and analytics.

How we use it

We use your information to:

• reply to your enquiry and arrange tours, calls or sessions
• plan places and supports for your child
• keep our services safe, secure and working well
• meet our legal and funding obligations

We do not sell your information, and we do not use it for third-party advertising.

Who we share it with

We share information only where needed to run our services, for example with:

• service providers that host this website, deliver email or manage our practice records
• your child’s other therapists, educators or school, with your consent
• government bodies or funders where the law or your funding requires it
• child protection authorities or police where a child may be at risk

Some of our providers may store information outside Australia. We choose providers with appropriate security practices.

Children’s information

Information about a child is collected from a parent or carer. We only ask for what we need, and we keep photos, notes and reports about children private to the people who are working with them, unless you tell us otherwise in writing.

Security and how long we keep it

We use reasonable technical and organisational measures to protect information from misuse, loss and unauthorised access. Access is limited to people who need it for their role.

We keep records for as long as we need them to provide services and meet legal requirements, including the longer periods that apply to health and children’s records. When we no longer need information, we securely delete or de-identify it.

Cookies and analytics

This website may use essential cookies and privacy-friendly analytics to understand how many people visit and which pages are useful. We do not use this to identify you personally. You can control cookies in your browser settings.

Your rights

You can ask to see the information we hold about you or your child, ask us to correct it, or ask us to delete it where we are able to. Contact us and we will respond within a reasonable time.

Email hello@vividel.com.au or call 0429 594 195.

Questions and complaints

If you are unhappy with how we have handled your information, tell us first and we will try to put it right. You can also contact the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this policy from time to time. The date at the top shows when it was last changed.